Question
How can I hide the email transcript option in the chat menu from my customers?
Answer
Hide the button in the chat widget UI by implementing the custom code below. When emailTranscript
is set to false the option is hidden from customers.
<script type="text/javascript">
window.zESettings = {
webWidget: {
chat: {
menuOptions: { emailTranscript: false }
}
}};
</script>
For more information, check the Web Widget (Classic) API developer documentation.