Why is my report incorrectly reporting on the group that made an update to a ticket? 

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  • Mark Kindy

    This is not a good solution -- does this only impact groups, or does this also impact when agents are transferred tickets? 

    If the ticket updater attribute logic isn't working correctly, why not fix it (or remove it altogether)? I suspect this has ramifications across other attributes like update channel vs ticket channel too...

  • Cheeny Aban
    Zendesk Customer Care
    Hi Mark, 

    Do you have an Explore Report where you are seeing an issue regarding ticket groups? If yes, I would suggest that you initiate a conversation with us so one of our Experts will be able to check it for you

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