How do I set the ticket priority based on the support email address the ticket was received at?
You can automatically set the priority of a ticket based on the email address the ticket was received at by creating a trigger.
To create the trigger
- Add a new trigger.
- Under Meet ALL of the following conditions, add the conditions below:
- Ticket | Is | Created
- Received at | support email address
- Under Actions, add:
- Priority | Low, Normal, High, or Urgent
For more information, see the article: About ticket fields.