Managing organizations

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  • shelley

    Is it only Admins that can view Organisations? If so, is there anyway to enable access for an agent to view Organisations?


  • Colleen Hall
    Zendesk Documentation Team

    Hi shelley,

    Thank you for your question! On Enterprise and Enterprise Plus plans, you can update agent roles or define new custom agent roles with permissions to access and manage organizations. On all other plans, only admins can access the Organizations page. 

  • stuart

    I can see how to edit the organization name, and how to add users.
    However, is there any way to edit the domains associated with an existing organization?

  • Dane
    Zendesk Engineering
    Hi Stuart,
    You can go directly to the organization and edit the domains section.

  • koffi ndikumana


  • Dmytro Kononenko

    Hey guys. 

    I`m just curious, is there a way to add users to the organization in a bulk? Not by email domain (coz our end users have different domains), but just somehow add all email addresses in a bulk? 

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Dmytro,
    To update your user's organization and to do this in bulk, you can either generate a user CSV of your existing users and re-import the file into your Zendesk or use an API call. 
    Here is an article as a reference to this:
    How can I bulk update users?
    I hope this helps!

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