How can I answer chat requests after hours in the Agent Workspace?

Question

Operating hours have ended and we still have chats in the queue. How can I manually answer chat requests that are waiting in the Agent Workspace?

Answer

Assigned routing no longer assigns chats when operating hours have ended in the Agent Workspace.

Chats that are waiting in the queue after operating hours end can be assigned manually in your Unassigned tickets view.

For more information , see the article: Serving chats in the Zendesk Agent Workspace.