Managing security settings in Admin Center

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7 Comments

  • Federico

    Hi Jennifer Rowe, thanks for your reply! I'm trying to get to the point where the account button on the top right of the HC would not appear, since I'm not going to use the login feature for now (logged users interact on a custom platform) and having it show would confuse users in the end. I'd also prefer not to edit the html code not to fiddle too much and keep things as standard as possible (also I'm not a developer and it would make my life easier) :) Do you think this is feasable?

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  • Dave Dyson

    Hi Chris and those others of you who've requested additional session expiration timeframe choices: If you wouldn't mind, please add your requests and the reasons behind them to this thread in our Feedback on Support post, and upvote this post: session expiration longer than 8 hours but less than 2 weeks

    The more information we have about the impact to your workflow, the better. Thanks!

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  • Chris Grant

    I too would like to suggest, as did Emily Graham 8 months ago it seems, that there be a couple more choices between 8 hours and 2 weeks. 1, day, 2 days, and perhaps 4 days for those with bank holidays type thing. 2 weeks seems too long and 8 hours too short as most clock off at 5pm and back on at 8 or 9 am, so the only option that works is 2 weeks.

    Oddly, this auto session logout only seems to kick in when an agent uses another computer to login and that new computer is then affected. The old computer/browser doesn't seem to be affected. I noticed this due to Covid19 where we were banished from the office. RDP to office desktop still confirms that those sessions remain active overnight while a residential login is booted out nightly due to the 8 hour setting.

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  • Atul Upadhyay

    Does IP restriction applies on JWT token integration?

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  • Salim Cheurfi
    Zendesk Customer Care
    HI Atul, 
     
    IP restrictions apply to third party integration and JWT login, be sure to include all external IPs that need access to your account, more information in our documentation Restricting access to Zendesk Support and your Help Center using IP restrictions
     
    Hope this helps, 
     
    Have a great day 
     
     
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  • Federico

    Hi! I'm in the trial period and I'm trying to set up ZD for my company. I'm trying to get to the point where anyone can fully browse Guide and submit tickets/questions without needing to log in. When I disable any authentication for end-users it returns an error that basically says that "there is no authentication method". What am I doing wrong? Thanks!

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  • Jennifer Rowe
    Zendesk Documentation Team

    Hi Federico,

    Check out this article and see if it helps:
    Enabling anyone to submit tickets

    Let us know. And good luck!

    -1

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