Managing security settings in Admin Center

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  • Chris Grant

    I too would like to suggest, as did Emily Graham 8 months ago it seems, that there be a couple more choices between 8 hours and 2 weeks. 1, day, 2 days, and perhaps 4 days for those with bank holidays type thing. 2 weeks seems too long and 8 hours too short as most clock off at 5pm and back on at 8 or 9 am, so the only option that works is 2 weeks.

    Oddly, this auto session logout only seems to kick in when an agent uses another computer to login and that new computer is then affected. The old computer/browser doesn't seem to be affected. I noticed this due to Covid19 where we were banished from the office. RDP to office desktop still confirms that those sessions remain active overnight while a residential login is booted out nightly due to the 8 hour setting.

  • Dave Dyson
    Zendesk Community Manager

    Hi Chris and those others of you who've requested additional session expiration timeframe choices: If you wouldn't mind, please add your requests and the reasons behind them to this thread in our Feedback on Support post, and upvote this post: session expiration longer than 8 hours but less than 2 weeks

    The more information we have about the impact to your workflow, the better. Thanks!

  • Atul Upadhyay

    Does IP restriction applies on JWT token integration?

  • Salim Cheurfi
    Zendesk Customer Care
    HI Atul, 
    IP restrictions apply to third party integration and JWT login, be sure to include all external IPs that need access to your account, more information in our documentation Restricting access to Zendesk Support and your Help Center using IP restrictions
    Hope this helps, 
    Have a great day 

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