You can disable comments on individual articles as necessary. When you do so, the article indicates that it is closed for comments at the bottom of the article.
If you need to disable comments for multiple articles at once, see Updating knowledge base articles in bulk or use the Help center API (Update Article).
Tip: If you want to hide existing article comments, see Hiding article comments using Curlybars.
To disable comments for an individual article
- Navigate to the article, then click Edit article in the top menu
- (For Guide Enterprise only) Click Article settings.
- Deselect Open for Comments in the article's sidebar.
- Click Save.
@... - Just curious, is there a realistic way to disable ALL comments via a simple setting for HIPAA conscious customers? It seems silly that your reply was from 3 years ago and this still hasn't been baked into the interface by your product team.
There’s no setting to disable all comments, but you can bulk update your articles or remove the code of the article comments on your theme.
We have articles that are in multiple languages. Is there a way to open an article up for comments but ONLY the english article?
Hi there Trevon,
You can disable comments for articles in different languages. You can first filter the language you wish to disable comments for. For more information on the single or bulk updates, please see Disable Comments for Articles.
I hope this answers your query. Please let me know if you have further clarification, and I'll be happy to check it for you.
One click would be great.
Can you disable public comments while retaining internal comments that are customer-facing? Basically, can I post comments that customers see while blocking them to leave comments?
Hello Emily, thank you for your question!
Unfortunately, I'm afraid that what you are asking is not currently possible. There is no way (as of now) to disable the ability of adding comments for end-users, but keep this enabled for Agents or Admins at the same time.
Although, depending on the types of comments that you wish to add, you could consider disabling comments and making updates to the article, and present it as a visible "update" by adding a new heading and maybe even adding the date of the update itself. For more information on this you can consult this article: Creating and editing articles in the knowledge base.
I hope this was helpful!
Jennifer Rowe this is a HIPAA/BAA requirement. A Global setting needs to be identified as a priority for Development, if Zendesk wishes to continue marketing to Customers who require HIPAA / HDS compliance.
Total newbie here, but when editing/customizing the theme - wouldn't deselecting this then turn off comments on all articles?
We're getting ready to go live this week, and I know we won't want comments turned on, at least for now anyway.... Can anyone confirm that this would in fact turn off all commenting on the articles?
You're correct, disabling "Comments" in the article page elements section would hide all comments in all articles and would disallow users from adding comments to articles.
Thanks for confirming!
Please sign in to leave a comment.