Options for letting end users submit tickets with forms

The Zendesk help center provides end users with a default HTML form for submitting tickets:

It's a good starting point but it might not meet all your needs. Here are other options, including:

• Customizing the help center ticket form
• Embedding a ticket form in your website
• Building a ticket form

Customizing the help center ticket form

You can add custom fields to the help center form or change its look and feel.

Note: If you have the Professional add-on or are on Enterprise, you can define multiple custom forms for different types of requests.

Resources:

• Adding custom fields to your tickets and support request forms
• Customizing your help center theme
• Creating and applying branded ticket forms
• Creating ticket forms to support multiple request types
• Presenting ticket forms to end users

Embedding a ticket form in your website

The embeddable Web Widget (Classic) includes a customizable HTML form that lets end users submit tickets. You can embed Web Widget (Classic) in any page of your website. Clicking the widget gives the user the option of using a ticket form:

Resources:

• Using Web Widget (Classic) to embed customer service in your website
• Adding Web Widget (Classic) to your website or help center
• Advanced customization of your Web Widget (Classic)
• Contact form settings (Web Widget JavaScript API)

Building a ticket form

For maximum flexibility, you can build your own HTML ticket form, host it on your own server, and use the Zendesk API to submit the form data to your Zendesk Support account.

Resources:

• Building a custom ticket form with the Zendesk API
• Requests API reference