Options for letting end users submit tickets with forms

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  • Josh Pert

    Hi There - we are looking for a better way to handle contact forms from our customers so we have pointed our HTML for at the API, however it is being throttled by a rate limiter which considers the form to be from an anonymous IP. 

    Is there a way to avoid this? 


  • Cheeny Aban
    Zendesk Customer Care

    Hi Josh,

    Unfortunately, API already revolves outside our scope of Support. Nonetheless, we hope that our Ticket Forms API and Building a custom ticket form with the Zendesk API documentation will be a good resource to check.

    All the best



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