How can I link my help center to my website? I want to redirect my customers to my help center when they click the Contact button on my website.
You can link your help center to your website by making changes to the website's code. For a seamless experience, host map your domain and customize your help center theme to better match your help center's branding to your website appearance.
If you don't feel comfortable working with HTML, reach out to an experienced web designer to assist you. Generally, your website may have a 'Contact' or 'Support' button located in the navigation bar, which you can link to your help center. See the image below for an example:
A navigation bar is essentially a list of links, so the HTML elements normally used are
<li>. The HTML
<a> element, the anchor element, creates a hyperlink to other web pages, files, locations within the same page, or any other URL.
Here is an example of the HTML code which is usually located in the header:
To set up a redirect, replace the part
<a href="#support"> with a link to your help center
The example below shows how this appears within the code block, using a host-mapped domain:
If a 'Contact' or 'Support' button is not present on your website's navigation bar, add one using the steps above.
Is that possible to add Zendesk Web Widget to the Help Center Page? Something like "Contact Us" on the Help Center page so that users can attached files and send a message.
Please note that this is both possible.
You may either turn on the web widget on your Help Centre, and you additionally may have a 'Submit a request' button on your page.
For more info:
Adding the Web Widget to your website or Help Center
Submitting and tracking requests in the Help Center
I am still trying to find out how I can link away from our Help center to our main website, whether its inside of the Body or Header.
Is there a way to do that?
Even if I create a basic link such as:
<a href="www.google.com" target="_blank">
It will end up adding the URL above, to the end of our URL on the Help Center. Which is not what we want.
Is it possible to have one help center linked to multiple websites? For instance, if I want it on the brand specific website, as well as on the parent company website.
Yes this is possible to connect or link one Zendesk Guide / Help Center to mulitple websites. I hope this answer your question. Thank you!
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