How can I link my help center to my website?

Question

How can I link my help center to my website? I want to redirect my customers to my help center when they click the contact button on my website.

Answer

You can link your help center to your website by making changes to the website's code. For a seamless experience, host map your domain and customize your help center theme to better match your help center's branding to your website appearance.

If you don't feel comfortable working with HTML, reach out to an experienced web designer to assist you. Generally, your website may have a 'Contact' or 'Support' button located in the navigation bar, which you can link to your help center. See the image below for an example:

A navigation bar is essentially a list of links, so the HTML elements normally used are <ul> and <li>. The HTML <a> element, the anchor element, creates a hyperlink to other web pages, files, locations within the same page, or any other URL.

Here is an example of the HTML code which is usually located in the header:

<ul>
<li><a href="#home">Home</a></li>
<li><a href="#news">News</a></li>
<li><a href="#support">Support</a></li>
<li><a href="#about">About</a></li></ul>
</ul>

To set up a redirect, replace the part <a href="#support"> with a link to your help center<a href="https://mysubdomain.zendesk.com/hc/en-us">.

The example below shows how this appears within the code block, using a host-mapped domain:

<ul>
<li><a href="#home">Home</a></li>
<li><a href="#news">News</a></li>
<li><a href="https://support.games.com/hc/en-us">Support</a></li>
<li><a href="#about">About</a></li></ul>
</ul>

If a 'Contact' or 'Support' button is not present on your website's navigation bar, add one using the steps above.

Disclaimer: This solution is an example of one way you can update the code on your website. Zendesk does not support or guarantee custom code. Post any issues you have in the comments section or try searching for a solution online.