What do the statuses of Zendesk Talk mean?
Overall call status
|Abandoned in Queue||Caller hung up while waiting in the queue, caller hangs up during the initial available agents greeting before getting routed to an agent|
|Abandoned in IVR||Caller hung up while in the IVR menu|
|Abandoned on Hold||Caller hung up while on hold with an agent|
|Abandoned in Voicemail||Caller hung up while in Voicemail|
|Completed||Call was successfully completed|
|Pending Voicemail||Call is complete with a pending voicemail (status changes to 'completed' when voicemail is complete)|
Call leg status
|Agent Missed||Agent missed the call|
|Agent Declined||Agent declined the call|
|Agent Transfer Declined||Agent declined to transfer the call|
|Completed||Call leg is complete|
For more information, see the article: Metrics and attributes for Zendesk Talk.