When I try to add a Facebook page that I am an administrator to my Zendesk account, I receive this error message: No new Facebook Pages available for identity.
To resolve this issue, do a full reauthorization of your Facebook page.
- Follow the instructions in this article from the Facebook Help Center to remove Zendesk as one of the business integrations of your Facebook page.
- Open your Zendesk account and re-add your Facebook page. For further instructions, see this section: Setting up the Facebook channel.
- When asked, be sure you grant Zendesk access to your account.
Note: Zendesk is removing the legacy Social Messaging App on January 31, 2023. See the article on the removal of the social messaging app to determine if this change affects your account.