Question
How do I find out who is the owner or admin of my Support or Chat account?
Answer
You can locate your account owner in many places in your account, depending on your access permissions.
Support account:
Find your account owner in Admin Center > People > Team > Team members. The account owner will have the role (Owner) under their name.
If you are an Admin, you can also use the button below to find owner on the page Admin Center > Account > Contacts > Account owner.:
.zendesk.com
Note: You will not have access to this page if your role is set to Contributor. For more information, see the article: About team member product roles and access.
To locate any admin who is not the account owner, go to the Team members page in Admin Center. Find the admins listed under the Support role column.
Legacy Chat only account:
To find the Legacy Chat account owner, from the dashboard, click Settings > Agents. The account owner has Owner listed as their role.
4 Comments
Dear Sir or Madam !
We have the following problem with the above product.unfortunately we need a change of account holder as he is no longer in the company.this change is necessary to pay the invoice.could you please help me ?
Support Account ID: 289537
I have created a ticket for you.
Hi,
I have the same issue. Our account owner/admin left the company and we're looking to cancel the service. However, we've reached out previously to customer support with no resolution
Apologies for the delay and thank you for bringing this to our attention! I will create a ticket on your behalf so our dedicated team can look into this with you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
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