Who is the owner of my account? [Video]

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  • Doron Nir

    two days you let me dozens of articles but no single valid answer it's frustrating espcially when you are paying so much for a service

    i wonder what was the reaction of my customers to this level of service


  • Brett Bowser
    Zendesk Community Manager

    Hey Doron,

    Can you confirm what issues you're running into on your end? I'm happy to help any way I can!

  • DisplayNote Support

    How do we tell who the owner is if we cannot sign in? Password reset does nothing. We are currently stuck in a loop as we are unable to reset the password. When we contact zendesk support, we are told that we are not listed an account member (we should be). We cannot access our ticket portal. 

  • Brett Bowser
    Zendesk Community Manager

    Hey there,

    It looks like you have a ticket open with our Customer Care team around this issue. One of our agents will follow-up with you to assist further.


  • Silver Screen Bottling Co.

    It's ironic that Zendesk is a customer service platform and themselves have THE WORST customer service in the world.  I cannot access out account to update a credit card.  The bots are worthless. 

  • Samantha Stoddard

    How do I find out which email address is associated with the Owner account? We acquired this account when we acquired another business. I last contacted Support 1 year ago to cancel this account and got thrown into a support article loop.  

  • Brett Bowser
    Zendesk Community Manager
    Hey Samantha,

    Thanks for bringing this to our attention! I'm going to create a ticket on your behalf so our Customer Care team can get some information from you.
    You'll receive an email shortly stating your ticket has been created.
  • Ryan Kennelly
    We have changed our primary domain from @ilhealthagents.com to @ihealthagents.com
    When I login to ZD using Google SSO, I am getting an error message I do not have permissions to access tickets or admin settings.
    Please advise how to restore ryan@ihealthagents.com as the primary admin with full permissions. 
  • Robin Stone

    How am I connected to you?
    I need records of transactions


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