Adding the Zendesk Chat widget to your website

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  • Ivan Soldo


    On my ionic mobile, I don't want to show the floating chat widget (as it will conflict with other elements), but to place it as an item. Is there any way to do that?


  • Ivan Miquiabas

    Hi Ivan.

    Thanks for reaching out!

    May i have a look at your mobile view of the widget? can you send a screenshot? Also, you can rather overlay the widget on your mobile device following this article: Recipe: Identify and track what webpage a customer was on when they started a chat

    Ivan Miquiabas | Customer Advocate

  • Scott Stawarz

    HI Zendesk / Zopim Chat Team,

    We are working on improving our website speed.  Often the page speed tools suggest that the Zopim JavaScript can be compressed more.  Is the something we can download, compress and embed locally from our own domain?  Or do you have an updated version that is faster?

    Here's a screenshot example:

  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Scott Stawarz,

    I agree, Zendesk needs to redo the widget in a lighter fashion. It hits our Google rankings because it slows down the page.  Our workaround until Zendesk fixes this (Zendesk, why not fix it??) is to load an image that looks like chat, and when the customer clicks it, we redirect them to a deeper page in our website to load the actual chat.

    Terrible, right? But we didn't want our main page to get "dinged" by Google.


  • Arec Johnson

    Hi Ramin, 

    Thank you so much for helping. I was wondering about how I can hide widget from website, but thanks you shared API source

    It works for me. Thanks,

  • Muhammad Rahil

    is it possible to use it in 2021 for my current website Jazz daily Internet Package, I wanna add a chat box to my website please guide me a little bit..


    This post has been edited by the Zendesk Community Team, to remove links, in order to meet with our Community Guidelines.

  • Dave Dyson
    Zendesk Community Manager

    Hi Muhammad!

    Thanks for your interest! If you haven't already, first you'll want to register for a trial: Register

    Once you've done that, this article will take you step by step through the process of trying out chat and setting it up in your Zendesk help center: Evaluating live chat in your Zendesk Suite trial account

    Once you've done that, come back to this article and follow the directions above. You'll need to be able to edit the HTML on your Jazz Packages website in order to embed the chat widget there. 

    And if you run into any issues as you go, here's how to contact our support team: Contacting Zendesk Customer Support

    Hope that helps!

  • aleenakhan

    i am also looking for a chat option in tesco check bill website. Please guide me how is it possible?


  • James Williams

    Is there anyway to have this be an inline form on a specific page vs the floating widget?

  • Gaurav sharma


    can we enable zendesk chat widget for our different products on different websites?

    i want to enable 2 different web widgets for 2 different product , will this be possible??

  • Brett Bowser
    Zendesk Community Manager
    Hey Gaurav,
    You should be able to add your widget to multiple websites and customize the appearance for each widget as well. I would recommend taking a look at the following article: Customizing the appearance of your widget

    Let me know if this isn't what you're looking for!


  • Ryan McCarty

    Can someone explain the first step to me? 
    I don't know what the dashboard is.

    1. From the dashboard, select Settings > Widget, then click the Getting Started tab.

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