When you’re ready to add Zendesk's live chat to your customer support options, you have the following choices:
If you are already a Zendesk Support customer, and want to add Chat to your account
- Log in to your Zendesk Support account.
- Click the Product Tray icon (
) at the top of the page, and select Chat. - Follow the on-board instructions to sign up for a Chat trial account.
When you first sign up for Zendesk Chat, you'll automatically be placed on a free 30-day trial. Your trial account will give you access to all available features, such as unlimited chats, triggers, departments, full widget customization, and a weekly analytics report.
For details on the plans available, see Zendesk Chat's pricing page.
If you are a new customer and want to sign up for a Zendesk Suite account:
2 Comments
Hi! I just tried to open a standalone chat account following the link and instructions provided above, but I ended up having a Sell Elite trial.
I do not want to trial Sell and I know I am able to activate a chat trial by navigating to the product, but please confirm, that it is possible to continue with a standalone chat after the trial with the same account?
Hey Meeri,
You won't be required to subscribe to Sell to use the Chat product. You can choose to downgrade your Sell trial and start your Chat account from your Admin Center as mentioned here: Viewing and managing subscriptions
Let me know if you run into any issues!
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