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Using Text notifications with triggers: Recipes and tips



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Rob Stack

Zendesk Documentation Team

Edited Jun 21, 2024


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31 comments

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Brandon (729)

Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

Hey Chris,

 

I believe the condition you're looking for is Ticket: Within Business Hours > No

https://support.zendesk.com/hc/en-us/articles/4408842938522-Setting-your-schedule-with-business-hours-and-holidays#topic_bh1_mz2_4p

 

The Ticket Schedule will persist on the ticket inside or outside of office hours.

 

Brandon

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