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Available on all Suite plansAvailable on all Chat plans

Important: This integration is only available for customers using the Legacy versions of Zendesk Chat. For help determining which version you have, see Determining your Zendesk Chat account version.

If you use BigCommerce, follow these steps to add the Zendesk Chat widget to your site.

To add the Zendesk Chat widget via template files

  1. Log into your store BigCommerce Control Panel.
  2. Click Design > Template Files.
  3. Expand the Panels folder.
  4. Find the Footer.html file and click Edit.

  5. Paste your Zendesk Chat live chat script in the file directly before GLOBAL_DesignModeHTML.
    Note: To find your Zendesk Chat embed code, see this article.

  6. Click Save.

To add the Zendesk Chat widget via apps

  1. Log into the BigCommerce Control Panel.
  2. Select Apps > LiveChat.

  3. Go to General Settings and select the Other Third Party Live Chat Service check box.

  4. Click Save.
  5. Click Other Third Party Live Chat Service and paste your live chat script in the Live Chat Code field.
    Note: To find your Zendesk Chat embed code, see this article.
  6. Click Save.
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