Sharing articles with end-users using the Knowledge Capture app🤝

Zendesk From Home is a video series created by our Customer Success team to share best practices in an interactive, human, and bite-sized way. Click here to submit your idea for a topic we should cover next!

A well-built Help Center can be a great place for your end-users to self-serve, and can also be a huge help with deflecting tickets. However, sometimes tickets that could be solved with a Help Center article will still reach your agents. In these situations, the Knowledge Capture app can be greatly beneficial in providing agents with easy access to the right article that they can then quickly share with your end-users from within the ticket.