Introducing messaging

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  • Santiago Gandolfo
    Community Moderator


    Is there a way to add Multi-line fields to the Ticket Fields on the Transfer option of the Flow Builder?

  • CJ Johnson

    It looks like there's a link problem, this line: 
    > Learn about messaging routingreporting, and agent staffing.
    Reporting links to a page about the Answer Bot Dashboard, which isn't really Messaging? Is that right? Is there anyplace to find information about Messaging reporting? 

  • Dave Dyson
    Zendesk Community Manager
    Hi CJ -
    Good catch, I think that link should point here: Messaging reporting in Zendesk Agent Workspace
    I'll ask our documentation team to update the link.
  • Qin Brian

    Hi Zendesk:

    What is the charging of using messaging?

    Is there any list?

  • Brett Bowser
    Zendesk Community Manager
    Hey Qin,

    I would recommend taking a look at our pricing page here:
    Messaging availability starts on the Suite Team plan. There are some features within Messaging that are only available on Suite Professional so you'll want to take a look a the full comparison page which is included in that link I shared :) 
    I hope this helps!

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