Introducing messaging

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  • Santiago Gandolfo
    Community Moderator


    Is there a way to add Multi-line fields to the Ticket Fields on the Transfer option of the Flow Builder?

  • CJ Johnson

    It looks like there's a link problem, this line: 
    > Learn about messaging routingreporting, and agent staffing.
    Reporting links to a page about the Answer Bot Dashboard, which isn't really Messaging? Is that right? Is there anyplace to find information about Messaging reporting? 

  • Dave Dyson
    Hi CJ -
    Good catch, I think that link should point here: Messaging reporting in Zendesk Agent Workspace
    I'll ask our documentation team to update the link.
  • Qin Brian

    Hi Zendesk:

    What is the charging of using messaging?

    Is there any list?

  • Brett Bowser
    Zendesk Community Manager
    Hey Qin,

    I would recommend taking a look at our pricing page here:
    Messaging availability starts on the Suite Team plan. There are some features within Messaging that are only available on Suite Professional so you'll want to take a look a the full comparison page which is included in that link I shared :) 
    I hope this helps!
  • Qin Brian

    The function of messaging is free or charged?  How to charge? 

  • Brett Bowser
    Zendesk Community Manager
    Hey Qin,
    Messaging is included on the Suite Team plan or higher so there's no additional charge.
    If you need to upgrade your plan you should be able to do so from the Admin center and you will automatically be charged the difference.
    If you don't see the option to upgrade your account then you may have a managed account in which case you'd need to contact your account manager so they can assist.
    Let me know if you run into any issues.
  • marco
    How can I make it to show the chat bot built with the Flow builder in my native android app?
  • Conor Kelleher

    Hi, late to this thread but relating to this previous suggestion:

    We've overridden the iframe's style by targeting the title attribute as shown but we've had reports from users with different system languages that it still shows. We found that for some browsers, the widget's title would be translated, meaning our targeting no longer works.

    Can you suggest any way to get around this issue? We haven't found any way of disabling this auto-translation of the title and since the iframes have no unique IDs or classname, we can't target it across all languages.



  • Lillian Chuang

    Hi there, 

    I would like to know how my team can add "back" button to messaging on mobile (as your demo screenshot in the article). Thank you.

  • Anne Ronalter
    Zendesk Customer Care
    Hello Lillian,

    thank you for your Feedback on that.

    I have also found the following Community post about this topic:
    Add "Back" step in "Flow Builder"

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