Explore recipe: Time over time percentage change for a custom dropdown ticket field

Return to top


  • Taylor Bowser
    Zendesk Customer Care

    Hi pstrauss, 

    You can duplicate the default COUNT(Tickets) metric and add it to your report. Then you can go to result manipulation>>result path calculation and select Pattern = % of total on rows for the duplicate metric as shown below:

    Hope this helps!

  • Paul Strauss

    Ahh, thanks, Taylor. That's helpful!

  • Louise Dissing


    I followed this recipe and, unfortunately, I found an error!
    When there's nothing to count (eg. no tickets created last month), it won't return with '0' or NULL, and the calculations will be wrong or empty.

    Try to look at this:

    Have anyone encountered this issue and solved it?


    Thanks! :-)

  • Rob Stack
    Zendesk Documentation Team

    Hi Louise, thanks for the question. I've opened a ticket on your behalf so we can investigate what's going on. I'll them make any necessary updates to the article. You should hear from someone soon. Thanks!


Please sign in to leave a comment.

Powered by Zendesk