Can I pre-populate the Order ID field for Shopify in Zendesk?

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  • Beau Dallas

    Is there a trigger or app for this? It seems like an ideal feature to add order info from the Shopify plug-in. 

  • Cheeny Aban
    Zendesk Customer Care

    Hi Beau,

    As of the moment, there is no trigger available for this. We understand your need for this functionality so we are marking this conversation as Product Feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.


  • Innam Baig

    HI @...,

      Is there anyway to find out order id/number via tickets API, I can see custom fields added for Shopify ID but all of them are null. However when viewing on Zendesk Dashboard GUI the Shopify widget is rendered correctly with Order Details.

  • Yardi Bunda

    Sorry but the answer makes no sense, at least not anymore.  The Shopify widget populates info automatically based on the Zendesk customer's email address and does not require any manual order entry.


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