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Workflow: How to change the text "Submit a request" in the help center



Edited Aug 23, 2024


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66 comments

Hi Ifra,

Thank you very much for quickly and expertly resolving my problem; you are truly amazing.

I have a few more questions, if you help me with guidance would be very helpful.

#1 After submitting the request, a small pop-up window says request submitted, will that be editable and can we add the ticket ID in the same as well?

#2 It does have an option to see ticket details but when I open it, it shows a lot of detail and fields not appropriate for requests. Can we hide them?



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Hi Ifra,

Thank you very much for quickly and expertly resolving my problem; you are truly amazing.

I have a few more questions; if you can help me with guidance, that would be very helpful.

#1 After submitting the request, a small pop-up window says request submitted. Will that be editable, and can we add the ticket ID to the same as well?

#2 It does have an option to see ticket details, but when I open it, it shows a lot of detail and fields not appropriate for requests. Can we hide them?

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image avatar

Ifra Saqlain

Zendesk LuminaryMost Engaged Community Member - 2022Most Engaged Community Member of The Year - 2021Community Moderator

@SUNIL WANKHEDE, I tried to change the popup text and you can change but showing ticke IDs is not possible (For me). That popup comes from backend, that's not exist in HBS files.

I have three different forms so I copied the class name and added custom JS code that worked but when I added helper to show ticket ID it did not work.

Code, I tried -


 $(document).ready(function(){
  $("div > .QN1ves1hk0MUeUx70asdhg7VPFdkXeNa.oPikK3G2Tkv7gerehm8QoqS9GeopSy").html("{{request.id}}");
   
    $("div > .QN1ves1hk0Mrgervasdhg7VPFdkXeNa.oPikK3G2Tkv7yYgqwqweoqS9GeopSy").html("CHANGE TEXT");
    $("div > .QN1ves1hk0MUeUx70asdhqeqwkXeNa.oPikK3G2Tkv7yYgW_phm8hgjghGeopSy").html("WRITE YOUR TEXT HERE");
   
});

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Hi

Is it possible to change the below headers and also the text in the count in the requests page (https://mycompanyname.zendesk.com/hc/en-us/requests) ?
 

I would like to replace requests with tickets so they would become My Tickets, My Organizational Tickets and 1-15 of 19 tickets

 

Thanks

 

James

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Is it also possible to change the wording “Your email address*” when the user is not logged in? 

I could not find anything regarding this in the HTML code

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