Change the text of the Submit a request link on your help center by editing the code in your theme.
The workflow includes the steps below.
Step 1: Verify the prerequisites
This change requires you to edit the theme code of the help center and is only available on Suite Growth plans or higher.
Step 2: Make a copy of the theme
To change the text of the Submit a request link on your help center, replace the text in the code that sets this text.
Before you make changes to your live theme, make a copy of the theme and update the copied version.
Step 3: Change the text
To change the text of the link
- In Guide, select the icon Customize design (
) in the sidebar
- On the theme you want to edit, select Customize to open the theme
- Select Edit code at the bottom of the page
- Select header.hbs and replace the following code:
{{link 'new_request' class='submit-a-request'}}
with the code
{{#link 'new_request' class='submit-a-request'}}Contact Us{{/link}}
Replace the text Contact Us with the text string you'd like displayed.
-
Select Publish to save the changes
The theme code will display the new text.
This change will only alter the display of the link on the home page and will not change any breadcrumbs on your site. If you would like this text to be updated wherever it is displayed, consider using Javascript or JQuery.
66 comments
Sunil Wankhede
Hi Ifra,
Thank you very much for quickly and expertly resolving my problem; you are truly amazing.
I have a few more questions, if you help me with guidance would be very helpful.
#1 After submitting the request, a small pop-up window says request submitted, will that be editable and can we add the ticket ID in the same as well?
#2 It does have an option to see ticket details but when I open it, it shows a lot of detail and fields not appropriate for requests. Can we hide them?
0
Sunil Wankhede
Hi Ifra,
Thank you very much for quickly and expertly resolving my problem; you are truly amazing.
I have a few more questions; if you can help me with guidance, that would be very helpful.
#1 After submitting the request, a small pop-up window says request submitted. Will that be editable, and can we add the ticket ID to the same as well?
#2 It does have an option to see ticket details, but when I open it, it shows a lot of detail and fields not appropriate for requests. Can we hide them?
0
Sunil Wankhede
It looks like I am able to solve issue #2 using https://support.zendesk.com/hc/en-us/community/posts/4409222615706-Tip-How-to-hide-blank-ticket-fields-on-customer-side
0
Ifra Saqlain
@SUNIL WANKHEDE, I tried to change the popup text and you can change but showing ticke IDs is not possible (For me). That popup comes from backend, that's not exist in HBS files.
I have three different forms so I copied the class name and added custom JS code that worked but when I added helper to show ticket ID it did not work.
Code, I tried -
0
James Skene
Hi
Is it possible to change the below headers and also the text in the count in the requests page (https://mycompanyname.zendesk.com/hc/en-us/requests) ?
I would like to replace requests with tickets so they would become My Tickets, My Organizational Tickets and 1-15 of 19 tickets
Thanks
James
0
Johannes Garske
Is it also possible to change the wording “Your email address*” when the user is not logged in?
I could not find anything regarding this in the HTML code
0