What does "You've reached your Google sending limit" mean?

Question

My Google account stopped generating tickets within Zendesk and now I received this error message: You've reached your Google sending limit. What does this error message mean?

Answer

Google has a daily sending limit of 500 notifications a day for Gmail and 2000 a day for Google Apps. This mechanism is at the control of Google's servers and is not something that is controlled by Zendesk.

As a proactive measure, to help prevent you from reaching your rate limit for Google, Zendesk restricts your use at 1500 notifications when you have the Gmail connector enabled, to prevent your Gsuite account from being completely disabled. 

To avoid this, use email forwarding instead of the Gmail connector. For more information on setting up forwarding, see the article: How can I switch from the Gmail connector to standard email forwarding?

For any discrepancies or inaccuracies, reach out to Gsuite Support for further guidance on why this limit was reached.