Is it possible to get usage data on macros, triggers, and automations?

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  • Kirill Akimov

    Hi all!

    Does zendesk dev team have plans for adding business rules analysis (triggers, automations ...) to Explore?  

  • Nick Totarella

    This would be useful

  • Andrei
    Community Moderator
    The Wise One - 2021

    Hi all, 
    Take a look at the advanced Macros Reporting app to get a powerful macro usage analytics tool. 

  • Liam Kelly

    So no way to see what tickets caused what triggers to fire? It would make troubleshooting a whole lot easier. 

  • Viktor Osetrov
    Zendesk Customer Care
    Hello James,

    Agree with you. It will be handy to see what tickets caused what triggers to fire. Unfortunately, the "Triggers" tab doesn't provide information about that.  
    As a technical alternative, I would like to recommend for you the following workarounds:

    - Viewing all events for ticket updates. However, using this method you can check tickets only step-by-step.

    - Adding special tags for each trigger into action fields and analysing a special list of what triggers to fire via "Tags" tab

    Hope it helps

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