How do I download my recorded calls from Zendesk Talk?
There is no built-in option that allows for downloading call recordings. However, since Talk call recordings are registered to tickets as attachments, you can download those attached recordings using one of these options:
- Use the Download Recordings app available in the App Marketplace.
- Use the API to download ticket attachments. Use the
recording_urlparameter in the CORE API to download the recording.
For more information on call recordings, see the article: Zendesk Talk call recording FAQ.