Considering one or multiple Zendesk instances

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  • Mike Jang

    Is it possible to have subscriptions for two teams at different levels (such as Professional and Enterprise)? If so, can the two teams share content, specifically Zendesk articles?

  • Jason Schaeffer
    Zendesk Customer Care
    Hi Mike.

    I am afraid the core subscription is only possible to be at one level per instance. You can use different roles within said products for different groups of agents however. There is more information on that below:


    I hope that helps!
  • Ravindra Singh

    Is there a way, we can create HR instance of Zendesk in our current domain:, since HR group will have sensitive information, so we do not want even the admin of to have access for that. So, please suggest how can we achieve that.

  • Malte (Leafworks)

    Hi Ravindra Singh, for this use case Zendesk recently released private groups (Enterprise only).

  • Anthony C

    What are the ramifications if I connect two Zendesk instances to one SF org (during an org merge, for example)?

  • Nara
    Zendesk Customer Care
    Hi Anthony, currently the integration can only support a single connection between one Zendesk account and one SFDC account. It is not currently possible to natively connect multiple ZD accounts to a single SFDC instance.

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