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Installing Zendesk Chat for WordPress

Aimee Spanier
  • Edited
Zendesk Documentation Team

What's my plan?

Suite all

If you are on a Legacy Chat standalone account and use WordPress, you can add the Zendesk Chat widget to your site. Choose one of the methods below to add Chat.
Note: If you are using Zendesk Chat in the Web Widget, or are using Zendesk Chat + Support, see Setting up and using the Zendesk Support for WordPress plugin.

To add the Zendesk Chat widget via plugins

Note: This applies only to Phase 1 and 4 chat accounts and is not intended for Phase 3 chat accounts. If you have a Phase 3 chat account, use the Web Widget plugin for Support.
  1. Click Plugins > Add New.

  2. Search for the Zendesk Chat app and click Install Now.

  3. After the plugin is installed, click Activate.

  4. Select Zendesk Chat from the menu on the left-hand side. When prompted, enter the credentials for your Chat-only account. This is usually an email address and password.
  5. Click Link Up to complete the setup process.

To add the widget via the Appearance menu

  1. Select Appearance > Editor.
  2. Paste your Zendesk live chat script in the Footer section, before the </body> tag. Note:To find your embed code, see Adding the Chat widget to your website.
  3. Click Update File.

 

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9 Comments

  • Christian Enoza

    Hi Zendesk Team, is the plugin working with the most recent version of Wordpress?, It seem's I cannot activate it. I already activated the plugin and put in the details:

    Zendesk Chat Username (E-mail):

    Zendesk Chat Password: 

    Subdomain (For Zendesk Chat accounts with a subdomain): On this section when I put in the subdomain, it won't launch the dashboard, because it goes to https://https://xxx.zendesk.com/.zendesk.com. so there must be something wrong with the plugin.

     

    Regards,

    Christian

    0
  • john jim

    Hi I am getting the same error as

    Hi Zendesk Team, is the plugin working with the most recent version of Wordpress?, It seem's I cannot activate it. I already activated the plugin and put in the details:

    Zendesk Chat Username (E-mail):

    Zendesk Chat Password: 

    Subdomain (For Zendesk Chat accounts with a subdomain): On this section when I put in the subdomain, it won't launch the dashboard, because it goes to https://https://xxx.zendesk.com/.zendesk.com. so there must be something wrong with the plugin.

    0
  • Mike dela Rosa
    Zendesk Customer Care
    Hi Christian, I'll be creating a ticket for this to further discuss this issue in detail.
    0
  • Paul Addicott-Evans

    Is there any update on this? It still doesn't appear to be working.

    0
  • Mike dela Rosa
    Zendesk Customer Care
    0
  • abdullah hussaini

    Chat server is disconnected and do not working.

    0
  • abdullah hussaini

    We cannot launch the chat dashboard.

    0
  • Kwely Devops

    Same thing as reported above, plugin fails with error trying to connect after putting in email, password, and domain

    Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /path/to/site//kwely/app/public/wp-content/plugins/zopim-live-chat/includes/class-login.php:42 Stack trace: #0 /path/to/site//kwely/app/public/wp-content/plugins/zopim-live-chat/includes/class-admin.php(77): Zopim_Login->do_login() #1 /path/to/site//kwely/app/public/wp-includes/class-wp-hook.php(308): Zopim_Admin->zopim_account_config('') #2 /path/to/site//kwely/app/public/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array) #3 /path/to/site//kwely/app/public/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /path/to/site//kwely/app/public/wp-admin/admin.php(259): do_action('toplevel_page_z...') #5 {main} thrown in /path/to/site//kwely/app/public/wp-content/plugins/zopim-live-chat/includes/class-login.php on line 42
    0
  • Anytea

    How do I enter the customize script code using this plugin?

    0

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