This feature has been deprecated. It is available only in accounts that enabled the feature prior to October 2015.
Agents and administrators can define custom Twitter saved searches in Zendesk. Tweets in the search results can be converted to a Zendesk ticket so you can continue to track the conversation with the customer.
Zendesk allows any of the Twitter saved searches that are supported at search.twitter.com. The table below provides search examples that you can use to create advanced searches.
| Operators | Finds tweets |
|---|---|
| twitter search | containing both "twitter" and "search"; this is the default operator |
|
"happy hour" |
containing the exact phrase "happy hour" |
| love OR hate | containing either "love" or "hate" (or both) |
| beer -root | containing "beer" but not "root" |
| #haiku | containing the hashtag "haiku" |
| from:alexiskold | sent from person "alexiskold" |
| to:techcrunch | sent to person "techcrunch" |
| @mashable | referencing person "mashable" |
| superhero since:2010-12-27 | containing "superhero" and sent since date "2010-12-27" (year-month-day) |
| ftw until:2010-12-27 | containing "ftw" and sent up to date "2010-12-27" |
| movie -scary :) | containing "movie", but not "scary", and with a positive attitude |
| flight :( | containing "flight" and with a negative attitude |
| traffic ? | containing "traffic" and asking a question |
| hilarious filter:links | containing "hilarious" and linking to URLs |
| news source:twitterfeed | containing "news" and entered via TwitterFeed |
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