Google Analytics and Help Center - Part 5: Capturing Help Center user data

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  • Tom Perry

    I would really appreciate any help with the above. I have tried a few things to no avail. 

  • Stefano Nguma

    Is it possible to capture the user's organization (HelpCenter.user.organizations) in google analytics? I tried adding the following lines to the script but we are not capturing any valid data. Thanks!

      var userOrganizations = HelpCenter.user.organizations;
    ga('set', 'dimension3', userOrganizations);
  • John Espina

    Hi Stefano,

    In regards to your concern, since Google Analytics is from our third-party provider there are some limitations with how can it be compatible with Zendesk's script.

    Unfortunately, currently, it is not possible but we'll keep this article updated on some new development with the process.

    John Espina | Customer Advocate

  • Stefano Nguma

    Thank you, @...!


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