Viewing and analyzing tag data

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8 Comments

  • Matty

    Hi,

    Your instruction here - ''You can search for past chats that contain specific tags using an advanced search option in History. If you export search results, tag information is included in the CSV file''

    Where is the option to export?

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Once you select the chats you want to export using the checkbox, you will see an 'Actions' dropdown near the search bar. You can find the detailed instructions here: https://support.zendesk.com/hc/en-us/articles/4408893866778#topic_i2s_vfx_trb 

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  • Matty

    Thanks - check the box 1st to highlight all, got it!

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  • Matty

    Hi your comment on the article here = ''More detailed analytics options for tags are planned for a future release.''

    Any idea when and what - as opposed to having to csv file etc?

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  • Matty

    Also my comment previously - Your instruction here - ''You can search for past chats that contain specific tags using an advanced search option in History. If you export search results, tag information is included in the CSV file''

    If you have 4 pages worth of chats i want to export - how can i select them all, i check the box at the top for page 1 then when i move to page 2 it deselects page 1?

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Matty If you are using Explore, you can have custom reports on tag data outside of the CSV export: https://support.zendesk.com/hc/en-us/articles/4408838151450-Reporting-with-tags

    To export all pages, you need to click on the select all link like the image below:

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  • Matty

    Ah thanks so much - no idea why i didnt spot that

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  • Viktor Osetrov
    Matty Griffiths, regarding ''more detailed analytics options for tags are planned for a future release'' we highly recommend having a look at the next pages:
    - product announcements - https://support.zendesk.com/hc/en-us/sections/4405298833818-Announcements 
    - current and upcoming Zendesk betas - https://support.zendesk.com/hc/en-us/articles/4408829663642-Current-and-upcoming-Zendesk-betas 
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