Recipe: Chat trigger to notify the end of operating hours

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  • Marcin Rogalski

    This doesn't work. I was sent this by a support rep. Followed it to a T. Still not working. I'm using your Chat Bots. And reenable messaging with this new trigger. All agents are offline. After bot asked questions, gave some answers, we tested asking for an agent next. And nothing. It said it's transferring us now. And it just waits. So a customer would be waiting indefinitely. What's the solution.

  • Rina

    Would be interested to hear how this worked for you Beth R.?

  • Beth R.

    Just enabled this. I will let you know how it works.

  • Viktor Osetrov
    Zendesk Customer Care
    Hi Marcin,

    It really works. Please use the following settings:
    1) Trigger. Take a look at below

    2) Agent status - "Away"

    3) Testing 
    The trigger fired - here we go

    Hope it helps


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