The Private Comments app allows an agent to easily add a private comment to a ticket while also typing a public response or comment. The app is installed as a sidebar app in the Zendesk Support ticket interface.
This article includes the following topics:
Installing the app
- In Zendesk Support, click Admin (
), then select Apps > Marketplace. Enter "Private Comments" in the search bar at the upper right of the page.
- Double-click on the Private Comments app icon, and click Install.
- On the Installation page, under Title enter a name for the app, enable group and role restrictions if required. These configuration options are also available after installation by navigating to Admin > Apps > Manage.
Using the app
While working on a ticket, an agent or administrator can add a private comment to the ticket while also providing a public response to the requester.
- Display the Private Comments app on the ticket page by clicking the Apps button on the upper-right side of the page.
- In the Private Comments app, enter a private comment. You use any of the rich text components provided.
- Click Comment.
Release notes
Version 2.1.1 - 2021-02-23
- Fixed an issue where URL's copied/pasted into Private Comments box weren't clickable by default
- Fixed an issue where the comment in the Private Comments box was not clearing after adding to ticket.
Version 2.1.0 - 2021-02-08
- Fixed an issue with RTL languages
- Ability to create private comments using a rich text editor
Version 2.0.1 - 2019-03-06
- Initial version of Private Comments on ZAF v2
4 Comments
When I click the comment button, the comment does not disappear.
the function changed?
Hi there! Could you check the browser console when you're trying to add the comment to see if there are any errors there?
Thanks for your rapid response.
No error occurred.
Hey There,
We are actually working on an update to fix this. Should be available in the next couple of days. Thanks!
Chris
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