Targeting key visitors with proactive chat

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  • Greg Wilhelm

    We have initiated the pricing page trigger, which is working as expected.  However, the pricing page lingo stays active even after the user navigates away from the pricing page.  Is there a way to turn off this trigger once the user navigates away from the pricing page?

  • Alex Owens

    Hi, I am new here, Just want to ask that, is there any option in zendesk chat that. new visitor alert without clicking zendesk chat widget.




  • Cheeny Aban
    Zendesk Customer Care

    Hi James,

    Unfortunately, proactive chat trigger will on fire on three instances; when the visitor loaded the chat widget; when the visitor requested a chat; and when a chat message is sent. As of the moment, there is no native way to fire proactive chats without clicking the widget.

    I hope that helps!


  • Brandon Geick

    Can I use the Visitor Tags option to target my users who have defined user tags ? 

  • Josh
    Zendesk Customer Care
    Hi Brandon!
    Thanks for messaging us. Yes you can definitely use tag to target visitors who has those tags. You can follow this article for more information: Setting up tags 

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