I want to add additional ticket statuses or rename current statuses, for submitting tickets. Is it possible to edit the system status field to add these custom statuses?
It is not possible to edit the system status fields, however, you can create custom ticket statuses. For more information, see the article: Activating custom ticket statuses.
Tip: Consider adding the On-hold ticket status to Zendesk Support to give you another level of detail to more accurately track who currently has responsibility for a ticket.
hey Nicole Saunders,
This article def needs updating. Custom Statuses are now available in Zendesk. :)
Amie Brennan have you been able to get them to work on the requests page on the community? If so, can you please share how as they are not displaying under Edge or Chrome
Hey John DiGregorio,
Yep they sure are working. Quick screenshot below showing my custom "Waiting for approval" custom status showing for end-users.
You just need to make sure you enable the custom status to be visible to end-users when you create it.
If you're having issues with Chrome or Edge still, reach out to ZD Support as there may be a deeper issue happening for you.
Amie Brennan thanks for the screen shots.. It appears you are still using the old requests page, which doesn't have the new filter options - We have had problems with this page in the past and it appears to be the same type of issue. Out of curiosity, can you filter on the statuses you created. I would really like this to work with the new requests layout below
Gabriel Manlapig - These do not work with the new requests list page. When reverting back to the old page the new status shows up. However, you can't use them on the default filter. So in general this is not working on customer facing pages
Hello Gabriel Manlapig when will these be available on the out of the box and custom Requests_List pages? On the custom page they don't display at all and on the out of box requests page the new value appears in the view results but not in the filter.
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