This article is part of our Zendesk Chat Analytics 101 series. See more examples here.
Do you keep missing chats due to high visitor volume? With Analytics, you can drill into missed chats on specific days and respond to customers.
View missed chats in Chat Reports
In the example above, on 1 April, there were 15 missed chats. Let’s find out what these chats were about and follow up with the customers. Click on the orange box to view the missed chat history for that day.
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