Improving your Answer Bot click-through rate

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2 Comments

  • Joel Selwood

    How are you defining the Click Through Rate metric?  Can that be added to the top of the article, as per the Suggestion Rate, please? 

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Joel, 
     
    Click-through rate is defined as The percentage of answers clicked by end users from the total answers offered by Answer Bot (see Metrics and attributes for Zendesk Answer Bot)
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