Is it possible for customers to provide a satisfaction rating through Zendesk Talk?
No, it is not possible for end-users to leave a satisfaction rating over the phone in Zendesk Talk.
If you are on the Professional or Enterprise plan level, you can provide the customer with the customer satisfaction survey in a follow-up ticket.
For more information, see the article: Using CSAT (Professional and Enterprise).
I have a trigger setup to text a sat survey to all callers. However, if customer is using a landline, the text fails. Consequentially, the ticket cannot be solved. Any solution to this?
We have set up another trigger to solve such failed requests by selecting the following conditions.
eCampus.com & Michael Rieder can you make screenshots ( and place those ) of the triggers / automation you've made for this?
I'm currently looking into adding a satisfaction survey to Zendesk Talk and would like to know you're approach, thanks in advance!
Hi, Yes I would like a screenshot of the trigger as well. As I am also trying to add satisfaction survey to Zendesk Talk.
Hi @Daniel & Bobby
Here is the link to the description:
However, depending on the regulations in your country, it is important to include the SMS number of you in the official directories.
does anyone know if there is an update to this? or where I could place the request for this feature?
the survey is great for emails but would love to have a simple way to do it for calls
I would recommend sharing this feedback in our Feedback - Voice (Talk) topic since our Talk product managers are actively monitoring for user suggestions in that location.
Hope this helps!
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