Question
Is it possible to have an account admin who is not a Zendesk Support agent?
Answer
No, it is not possible to grant admin access to a user unless they are also an agent on the account. For more information on user roles, see the article: Understanding Zendesk Support user roles.
3 Comments
Who in their right mind would downvote this question?
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Not allowing an Admin who is unlicensed boggles my mind. As an IT admin I do not use ticketing, reports, chat or any of the features as I do not need too other teams do, however I am expected to support our teams who are not necessarily experts in looking after, SMTP, SSO, Telephony etc. I cannot have a licence as 100gbp+ for me to be able to support is not economic so a task that should only take one person some time to do ends up being a teams call and two of us working on it so changes can be made. Get asked can Zendesk to x or y I cannot answer as I cannot look and check so things always take longer to implement.
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