How do I filter my views by ticket subject?

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5 Comments

  • Zaar Hai

    I couldn't believe I can't create a view filtering on the subject. And I still can't believe this feature is still not in ZD though been requested 4 years ago.

    Looks like ZD entered the "slow race" competing with other big enterprises on whom does take is the longest to develop a new feature.

    Sorry for venting my frustration here but this is a second simple-must-have-feature after "see all the tickets I'm following" that I encountered as still missing despite being requested for years.

    Now I ended up writing my own ETL to take ZD data to BigQuery so that I can actually see it (:face palm:)

    2
  • Juan Sanchez

    I can't believe this isn't a feature! So frustrating.

    2
  • Oliver Tietze

    Zendesk (and @...)

    could you please make the product team fix this? This is a flaw that only turns visible in case of error (and potential frustration) when you start searching the support base for the issue and find out: I'm not alone.

    This is an incredible gap, as "subject" can be searched barely anywhere, I can only consider the exclusion in Views as a bug, sorry.

    Please help!

    Regards,
    Oliver

    0
  • Oliver Tietze

    @... thanks for your explanation, which shows even more that it's NOT a solution to first change (historic and new) tickets by use of a trigger to THEN be able to find it.

    The workaround doesn't work on closed tickets (as one example) so it's hardly a workaround at all :(

    Best regards,
    Oliver

    1
  • Joe Vita

    Considering that email is one of the foundational channels of Zendesk, this seems like a huge miss and should be easy to fix. Workarounds are fine as a temporary solution, but I can't go back and tag closed tickets so that doesn't work.

    2

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