How do I filter my views by ticket subject?

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12 Comments

  • Zaar Hai

    I couldn't believe I can't create a view filtering on the subject. And I still can't believe this feature is still not in ZD though been requested 4 years ago.

    Looks like ZD entered the "slow race" competing with other big enterprises on whom does take is the longest to develop a new feature.

    Sorry for venting my frustration here but this is a second simple-must-have-feature after "see all the tickets I'm following" that I encountered as still missing despite being requested for years.

    Now I ended up writing my own ETL to take ZD data to BigQuery so that I can actually see it (:face palm:)

    14
  • Joe Vita

    Considering that email is one of the foundational channels of Zendesk, this seems like a huge miss and should be easy to fix. Workarounds are fine as a temporary solution, but I can't go back and tag closed tickets so that doesn't work.

    11
  • Juan Sanchez

    I can't believe this isn't a feature! So frustrating.

    7
  • Oliver Tietze

    Zendesk (and @...)

    could you please make the product team fix this? This is a flaw that only turns visible in case of error (and potential frustration) when you start searching the support base for the issue and find out: I'm not alone.

    This is an incredible gap, as "subject" can be searched barely anywhere, I can only consider the exclusion in Views as a bug, sorry.

    Please help!

    Regards,
    Oliver

    6
  • Oliver Tietze

    @... thanks for your explanation, which shows even more that it's NOT a solution to first change (historic and new) tickets by use of a trigger to THEN be able to find it.

    The workaround doesn't work on closed tickets (as one example) so it's hardly a workaround at all :(

    Best regards,
    Oliver

    4
  • CJ Robinson

    It seems we recently lost the ability to sort by subject on any of our views as well.
    Why can't the email subject get any ZD love?

    4
  • Brian Kneebone

    I spent 45 minutes only to find this later. I'm assuming there's some hosting cost avoidance for costly operations going on here. The ticketing recommendation as a work around is not practical for me. I would like to see the ability to filter on subject conditionals like others are requesting here. Thank you.

    3
  • Lawrence Dye

    Along with the other commenters here, I find it bewildering that description can be used to filter a view but subject cannot.

    There isn't really much more to say about it, the use cases are obvious.

    3
  • Jessica Calhoun

    This is incredibly frustrating to find out. This should be an mandatory option since you are a HelpDesk solution!

    3
  • Donovan Bray

    Searching the description has to be more resource intensive than searching the subject, I don't understand or can fathom how this is still a problem.

    3
  • Jeff Stephenson

    I'm chiming in as well we need to be able to create filters by subject! It's silly to even ask for this. 

    3
  • Łukasz

    It's very frustrating. Please add subject filtering option. Workarounds are just workarounds. You cannot share a workaround and treat the problem as "issue solved" 

    1

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