I only want to delete attachments and not the ticket. How do I delete attachments without deleting the ticket?
In accounts with Agent workspace enabled, you can use the native ticket redaction feature to remove content from tickets.
In accounts with the standard agent interface, use the Ticket Redaction app to redact content in any tickets that are not yet Closed.
The Ticket Redaction app will be discontinued on January 10, 2024, and is no longer available to download from Zendesk Marketplace. Replacement capabilities are now available natively in Zendesk within the Agent Workspace interface. For more information, see the announcement: Announcing the discontinuation of select Built-By-Zendesk apps
For tickets in a Closed status, you cannot remove attachments from tickets. Instead, you can permanently delete the ticket.
For more information about ticket attachments, see the article: Enabling attachments in tickets.