Exporting data to a JSON, CSV, or XML file

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33 Comments

  • Sarah Owens

    Thank you, CJ 🙏 Thank you, Dave 🙏 I really appreciate your help.
    Best,
    Sarah

    0
  • PAUL STRAUSS

    Thanks @... and @... - this is very helpful. I'll go ahead and request that exports be activated on our account and see if the JSON file works for us before diving into the API or 3rd-party app approach.

    0
  • Eric Gao
    Zendesk Customer Care

    Hi Yevgen,

    The JSON export uses the last updated timestamp rather than the ticket creation timestamp. This means that it's pulling all tickets that have been updated since 1/1/2019 and hence it's possible for you to see tickets that were created prior to that date.

    This is mentioned in the "Understanding the data export options" section as well: https://support.zendesk.com/hc/en-us/articles/203662346-Exporting-data-to-a-JSON-CSV-or-XML-file#topic_lnw_tfb_sfb

    Warm Regards,
    Eric

    Eric G. Gao | Technical Support Architect | Zendesk

    0

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