How can I hide ticket forms based on a user's organization?

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  • Morteza

    Is it possible to make the "dropdown menu" disappear and just show 1 ticket-form since there is only one to show? I mean I have multiple ticket-forms but they are all hidden and only shown for one specific organization. As shown in the picture below, there is only one ticket-form but still it is in a dropdown menu together with a dash sign (-). 

    Is it possible to just show the ticket-form and skip the dropdown menu. I've come this far by simply following the instruction above for hiding ticket-forms.


  • Gabriel Manlapig
    Zendesk Customer Care

    Hi Morteza,
    I found this community post that provides insight on how to hide a ticket form selector. 

    Please note that the suggestions mentioned in the community post was not created by Zendesk. If you have any questions or issues, please reach out to the post above for further assistance. Thank you!

  • Morteza

    Hi Gabriel Manlapig, thank you for your help but I would like to hide the dropdown menu in general and not after selecting a form. 

    So, lets say that there are 3 forms A, B and C. And 3 different companies company1, company2 and company3.

    The forms are customized in a way that form A is only shown to company1, form B is only shown to company B and form C is shown to company3. The problem is that when you click on submit, there is still a dropdown menu, when you want different companies to land on their own forms directly and not get a dropdown menu despite having one form to show.


  • Ulises Soto


    I am looking to hide certain custom ticket field dropdown options and some ticket fields based on the form selected, how could I do that?

  • Brittany Mandel

    I'm getting a "$ is not defined" error when following these instructions.

  • Ben Ellis

    Hey there, I reviewed the comments and couldn't understand whether there is a simple solution to having separate forms for different organizations. In a nutshell, we would like our internal users (Org A) to submit tickets using a designated internal form, while all our customers (external) use a different form. Any help from the great Zendesk community? 


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