Zendesk From Home is a video series created by our Customer Success team to share best practices in an interactive, human, and bite-sized way. Click here to submit your idea for a topic we should cover next!
In this video, you'll learn how to easily differentiate one view from the next by adding emojis to each title. This will make it easier for your agents to quickly identify the tickets that matter most. 🚀
P.S. Want to add emojis to your articles like we did? Check out this super easy trick! 😉