Can I create a view of tickets I'm CC'd on? 

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  • Matthew Markwald

    Is there any plan on adding this? This and not being able to do views by subject would be hugely helpful for managing my caseload.

  • Nicole Saunders
    Zendesk Community Manager

    HI Matthew, 

    There's an ongoing conversation about this in the product feedback forums in our community here: I should be able to create a View for tickets I'm cc'd on 

    I encourage you to up-vote the request and share any additional details in the comments on that thread. We've got it on the product manager's radar, and that is where they will make updates if and when this is something they're able to work on. 

  • Mike Jones

    It looks like Zendesk has deleted most of this thread, otherwise you would see my exact same question from several years ago. Very disappointing.


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