Question
Can I create a view of tickets I'm CC'd on?
Answer
No, there is not a native view condition that can be leveraged to show tickets on which you are CC'd. However, this information can be obtained by viewing your tickets from within your Support profile. For more information on this process, see the article: Viewing your tickets and Help Center activity in your Support profile.
9 Comments
Is there any plan on adding this? This and not being able to do views by subject would be hugely helpful for managing my caseload.
HI Matthew,
There's an ongoing conversation about this in the product feedback forums in our community here: I should be able to create a View for tickets I'm cc'd on
I encourage you to up-vote the request and share any additional details in the comments on that thread. We've got it on the product manager's radar, and that is where they will make updates if and when this is something they're able to work on.
It looks like Zendesk has deleted most of this thread, otherwise you would see my exact same question from several years ago. Very disappointing.
This feature really is needed. Viewing followed tickets in my profile means I can no longer see my assigned tickets. I need both, because I need a quick means to see all tickets which might need something from me.
Giving this a bump. This would be useful.
Hi, this would be super helpful, thanks!
''Hi, is it possible to create a view in Zendesk, similar to in Intercom, to show where one has been mentioned/tagged on a ticket? I couldn't find a condition by internal notes, for example.''
Adding to this to.
A view or report in explore that would show all the tickets im a follower on would be a very good quality of life add.
I'd love to see the ability to add this category to "My Unsolved Tickets" view for my 26 agents. Please consider.
+1
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