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How can I copy my content from one help center to another?

Zendesk Team
  • Edited

Question

How can I copy my content from one help center to another? 

Answer 

A Guide admin can manually copy each article and paste that article into the desired help center.

Alternatively, a Guide admin can create a custom script that uses the help center API to copy content over to a different help center.

Finally, there are many Zendesk partners who can assist with help center or other data migration for a cost.

For more information, see this article: Migrating existing content to your help center.

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7 Comments

  • GrowthDot

    Growthdot provides assistance in effortless migrating to another help center, help center customization, theme integration, and custom theme development. Contact us to get a free consultation.

    0
  • sorin

    Great news! The duplicate articles feature was implemented in our new Help Center Manager app. Now, in just few clicks, you can create copies of articles, sections, categories or entire help centers. A deep copy of each article is created, including all translations, attachments and images.

    There are many other useful features included such as find and replace, link checker, media library.

    The app is approved and available on App's Marketplace. Start your free 14-day trial to benefit of our early customer special offer at €20/month.

     
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  • Mike McGuffie

    Can articles be moved from one HC to another?

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  • John DiGregorio

    Aside from running an API script is there a way to move articles from one Help Center to another?    We will be consolidating Help Centers in the near future and I have 66 articles in one and 228 in the other.

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  • Charles Gresula
    Zendesk Customer Care

    Hi Mike McGuffie John DiGregorio,

    The option to move HC content is documented here: Migrating existing content to your help center

    Aside from using API, you can use the following methods:

    • Copying/pasting - If you are only migrating a few articles, then the fastest and easiest way is to simply copy and paste content from your previous help center into a new Guide article.
    • Professional services - If you have large or complex migrations, you can hire Zendesk to help you with your migration.
    • Parter Apps - You can explore the Zendesk apps marketplace to find partner apps such as Help Desk Migration.
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  • Ivy Gilbert

    Can the same article be visible in multiple help centers? If so, If I update an article, will the changes show in all applicable help centers?

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  • sorin

    Ivy Gilbert having the same article visible in multiple help centers isn't possible in Zendesk Guide. The closes you can get is to you use the Help Center Manager app to deep copy articles from one help center to another, but you still have to maintain the sync manually.

    1

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