How can I copy my content from one help center to another?
A Guide admin can manually copy each article and paste that article into the desired help center.
Alternatively, a Guide admin can create a custom script that uses the help center API to copy content over to a different help center.
Finally, there are many Zendesk partners who can assist with help center or other data migration for a cost.
For more information, see this article: Migrating existing content to your help center.
Growthdot provides assistance in effortless migrating to another help center, help center customization, theme integration, and custom theme development. Contact us to get a free consultation.
Great news! The duplicate articles feature was implemented in our new Help Center Manager app. Now, in just few clicks, you can create copies of articles, sections, categories or entire help centers. A deep copy of each article is created, including all translations, attachments and images.
There are many other useful features included such as find and replace, link checker, media library.
The app is approved and available on App's Marketplace. Start your free 14-day trial to benefit of our early customer special offer at €20/month.
Can articles be moved from one HC to another?
Aside from running an API script is there a way to move articles from one Help Center to another? We will be consolidating Help Centers in the near future and I have 66 articles in one and 228 in the other.
Hi Mike McGuffie John DiGregorio,
The option to move HC content is documented here: Migrating existing content to your help center
Aside from using API, you can use the following methods:
Can the same article be visible in multiple help centers? If so, If I update an article, will the changes show in all applicable help centers?
Ivy Gilbert having the same article visible in multiple help centers isn't possible in Zendesk Guide. The closes you can get is to you use the Help Center Manager app to deep copy articles from one help center to another, but you still have to maintain the sync manually.
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