Question
How can I change the order of my ticket fields?
Answer
You can reorder ticket fields on all Support plans within Admin Center, and navigate to the Ticket Forms page. On this page, change the order that ticket fields are displayed on ticket forms, by clicking on any field and manually drag it to the desired position on the form.
The custom fields move around in the order that you have them, but they are always below the system fields. When viewing a ticket on your instance, Assignee, Brand, CC, Form, and Tags remain on top of the custom fields.
If you want to reorder the fields in the Web Widget's contact form, see Can I reorder custom ticket fields on my contact form?
7 Comments
Hello,
I refresh the page multiple times, closed, etc. And I waited more then 10min. But, my fields are still not on the order I asked for...
Any other idea?
If you go to your Ticket forms page, as mentioned above, you can reorder the ticket fields added to the form by dragging them to the desired position.
Note that the order of fields will also be updated on your customer-facing forms (if have them on your Help Center).
Hi. How can we reorder ticket fields in the agent interface? See screenshot. Thanks in advance!
Cheeny Aban I have the same problem as above, can you advise?
I've created a ticket on your behalf so our Customer Care team can look into this for you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
I was going to respond and say that the ticket fields did not rearrange for the agent when we edited the form - they were still showing in the wrong order. Had to wait 10 minutes and refresh the page and then the agent saw the ticket fields in the right order.
In summary - if this doesn't seem to be working just refresh / try again in 10 minutes.
I created a ticket on your behalf and will send you an email to further troubleshoot this issue. I look forward to hearing from you
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